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What is 360 Degrees of Care? (Part 1)

Three-hundred sixty (360) degrees of care is founded on CareStarter’s belief that patients are people and that people are not acute. And by acute I mean that we believe that healthcare diagnosis, support and resources for pediatric patients are dynamic regardless of the diagnosis chronic or not. Patients are not always viewed as people who are complex and dynamic The patient as well as the caregiver or family are fluid. Most importantly a person or patient in this case should not be defined by their diagnosis. The support for the diagnosis of their child is ongoing and in many cases lasts a lifetime.

The health system in its current state was not designed for acute and dynamic care. Doctors, nurses and other healthcare workers are often focused on chronic care where there is a specific beginning, middle and end to the type of care provided to their patients. If a patient, breaks an arm bone, there is a standard process with a beginning, middle and end - unlike long term treatment plans. This is very different from a pediatric diagnosis of autism, Downs Syndrome or childhood leukemia. Patients have a standard map of care that continues for their entire lives. A healthcare professional’s roles and responsibilities to the patient and their family members may end but their patient’s need for healthcare services do not.

What is 360 Degrees of Care?

Traditionally, 360 degrees of care is defined by electronic health records (also known as EHR), and the sharing of patient data and health records across healthcare systems. Patients have access to their healthcare records because of HIPAA. CareStarter’s position is much different and we believe 360 degrees of care isn’t simply the sharing of healthcare data and records, but focus on the whole patient including the availability of those records combined with outside resources, information and support they need.

Organizations like HIMS, also known as Health Informatics Management and Systems, think of 360 degrees of care as simply an accountable care model and need to act in a coordinated manner with one another to reduce inefficiencies and provide optimal care. They also call it population health.

360 degrees of care by healthcare providers is seen as a trusted, data driven view of their patients in order to provide the right care at the right time in the most cost effective setting for each patient. HIMS takes the position that 360 degrees of care requires an integrated view of data that extends beyond the clinical information captured in an EHR.

CareStarter sees 360 degrees of care not simply in terms of improving the flow and sharing of patient data from one healthcare technology or system to another, but also in terms of patient experience, their specific needs and providing a diversification of resources in order to lower risk. Together these improve the patient and caregiver experience. By improving patient and caregiver resources, we provide a better path of care, reducing stress and uncertainty for our patients and their families. Health care professionals and providers are able to use their commitment to 360 degrees of care as a way to differentiate themselves, improving the caregiver experience and increasing the provider’s reputation and track record with a byproduct of possible increased profits and revenue.

Who is a Pediatric Patient?

Pediatric care support typically ranges in age from 0-21 years of age. For the chronically ill or special needs patient, the transition to adult care may be extended by health care management professionals on a case by case basis. We believe pediatric age range extends beyond age 30. The types of healthcare expertise they need vary depending on their specific diagnoses and extend beyond their primary care pediatric doctor. For example, a patient might be in need of a speech therapist and and dietician. The pediatrician will refer the patient to different experts relying on them to provide the same level of support, resources and information they have been providing.

CareStarter’s vision of 360 degrees of care challenges the notion that 360 degrees of care is not simply improving the flow and sharing of patient data from one healthcare technology or system to another. 360 degrees of care is focused not just on healthcare records but focuses on the patient experience, their specific needs and providing a diversification of resources in order to lower risk while also improving the patient and caregiver experience. By improving patient and caregiver resources, we provide a better path of care reducing stress and uncertainty for our patients and their families.

Since CareStarter’s launch in 2013, we have been committed on providing patient resources and information first in the form of The Connections Book available to caregivers and parents of children with special needs and in 2013 with our patient app focused technology. We are committing to providing resources to caregivers focused on resources and information for the pediatric community.

Learn more about CareStarter's patient focused philosophy by clicking here.

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