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What is a CareMap™?

CareStarter delivers customized CareMaps,
which are lists of resources designed around age, location, & diagnosis.

Resources are delivered in six categories:
Education, Family, Medical, Nutrition, Recreation, & Therapy.

Why would a Travis AFB family want a CareMap?

CareStarter is dedicated to supply you with up-to-date, vetted resources that take TRICARE (where medical) or are affordable, and that are accepting patients.  When you use a CareStarter CareMap, you can say goodbye to calling provider after provider just trying to find one that will take you.

CareStarter was founded by parents of children with special medical and educational needs, and is staffed by parents of EFMP-enrolled children. Many of us have direct experience dealing with the challenges faced by military families with EFMP-enrolled dependents. It's important to us that you get the help you seek.

How is a CareMap requested?

A CareMap can be requested by using the online form found by clicking the button below.

Need help with the Form?  Scroll for CareMap Request Form Definitions. 

CareMap Request Form Definitions

Requestor Types

• Other Military Family Support
  If you work on a military installation and are requesting services on behalf of a family not your own, but ARE NOT working for either EFMP-Medical or EFMP-Family Support.
• EFMP Family
  If you are the patient, parent, or caregiver of a patient for which the CareMap is being requested, and your family is enrolled in the Exceptional Family Member Program through your branch of service.
• Non-EFMP Family
  If you are the patient, parent, or caregiver of a patient for which the CareMap is being requested, and your family is NOT enrolled in the Exceptional Family Member Program through your branch of service.

Family Types

• Inbound Family
  The person for whom the CareMap is being requested is anticipating a move to the requested service location.
• Existing EFMP Family
  The person for whom the CareMap is being requested is already living in the requested service location.
• Newly Enrolled EFMP Family
  The person for whom the CareMap is being requested is already living in the requested service location, AND is a new first-time enrollee of the Exceptional Family Member Program.
• Reassignment Request
  The person for whom the CareMap is being requested is already living in the requested service location, is enrolled in the Exceptional Family Member Program, and is requesting a reassignment based on lack of available services for their EFMP enrolled dependent.
• Non-EFMP Family
  The person for whom the CareMap is being requested is not enrolled in the Exceptional Family Member Program through their branch of service, but would like a personalized list of resources.

Need more help?

FAQs about CareStarter at Travis AFB

How did CareStarter get my information?

CareStarter receives a minimal amount of information from your gaining installation’s EFMP-M office.  They send only what is required for us to build a CareMap™ that will meet your needs.  This information is housed securely and used only to help create a better EFMP experience for you and your family.


What’s the big deal about a CareMap? Why should I want one?

CareStarter is dedicated to supply you with up-to-date, vetted resources that take TRICARE (where medical) or are affordable, and that are accepting patients.  When you use a CareStarter CareMap, you can say goodbye to calling provider after provider just trying to find one that will take you.

CareStarter was founded by parents of children with special medical and educational needs, and is staffed by parents of EFMP-enrolled children.  In other words, many of us have direct experience dealing with the challenges faced by military families with EFMP enrolled dependents.  We know money can be tight. We know you don’t have a lot of time to hunt for providers.


How do I use my CareMap?

Your CareMap will come with a lot of resources, and that can be overwhelming.  We strive to supply not only the resources required to meet medical/educational needs, but also with supplementary resources to help your whole family thrive. 

Not every resource is going to be a good fit for you, and that’s okay.  Nobody knows your family like you do. Maybe your loved one isn’t interested in a certain type of therapy, or maybe your child doesn’t like sports; start by crossing off what just isn’t right.  After that, we find it useful to call the providers you might want, starting with your most urgent needs.  We work to give you three provider options for each service category so that you can select the individual that most closely aligns with your family’s needs and values. 


Does CareStarter sell or trade my information?

Absolutely not.  Respecting you begins with respecting your privacy.  CareStarter treats your information with the greatest care and never sells or trades your information to any company.  We are working alongside your medical care team to guarantee that your family is both well-resourced and respected. 


Where does the funding come from?  Are you trying to sell me something?

CareStarter is an innovative care management solution being put into use by your military medical care team on behalf of all EFMP-enrolled families relocating to Travis AFB.  Our funding is provided by the greater military, not the individual servicemember.  There are no fees or pay walls associated with our service– it is entirely free to military members stationed at or near Travis AFB.


My family is EFMP-enrolled.  Why didn’t I get a CareMap?

Check the email address you have listed with EFMP-M.  If the address you have listed with EFMP-M is only your .mil, you may want to offer a civilian address, as many emails get snagged if they are being sent over NIPRnet.  

Check your spam folder.  Depending on your settings, your CareMap may have been filtered there.  If you can’t find it, reach out– we would be happy to replace it for you!


I loved my CareMap.  Now we have orders again.  Can I have a CareMap for my gaining installation? 

CareStarter is dedicated to improving the EFMP experience nationwide.  We are, however, a new innovation piloted at Travis AFB, and therefore do not yet have databases established elsewhere from which to supply you with up-to-date resources.  Because CareStarter hand-vets every provider before passing that information on to you, we need to be established in an area before we can provide CareMaps for that area.

We do not currently provide CareMaps to installations other than Travis AFB, but we would love the opportunity to do so.  If you are travelling to a base other than Travis AFB, please reach out to your gaining EFMP-M team and let them know they need CareStarter at their installation!  You or your gaining EFMP-M team can reach us via the form below.

We believe
that all individuals deserve to thrive on their life journey.

By persistently reaching out to providers and care coordinators, we seek to understand special care in a new way– one which focuses on the whole family.  With this vision, CareStarter can deliver a carefully-curated, custom network of care for every individual.