PCSI Acquires CareStarter & Feedback, Launching PCSIx Innovation Unit

Press Release For Immediate Release: 25 March 2026

PCSI Completes Acquisition of CareStarter and Feedback, Launching PCSIx Innovation Unit

Austin-based Professional Contract Services, Inc. (PCSI), an award-winning, national nonprofit focused on employing people with disabilities announced the acquisition of CareStarter and Feedback, two tech companies that form the foundation of the organization’s newly launched innovation unit — PCSIx (pronounced “Pick Six”). The move represents a strategic step in PCSI’s mission to enhance the lives of people with disabilities through employment, advocacy, partnership and innovation through the mission-driven approach of advancing impact for people with disabilities and their families.

“With more than one-quarter of the U.S. population living with a disability, the need for solutions that endure is clear,” said Tony Cucolo, President and CEO of PCSI. “PCSIx reflects our commitment to strengthening the systems that support employment and opportunity, using innovation to expand our mission over the long term.”

Through this acquisition, PCSI is establishing PCSIx as a centralized innovation unit designed to integrate teams, processes, and technology in support of mission driven innovation.

“PCSIx embodies the spirit of inclusive innovation,” said Lamarque Polvado, Executive Director of PCSIx. “By intercepting barriers, harnessing untapped potential and rapidly transforming insight into impact, PCSIx identifies and scales solutions that strengthen how PCSI delivers on its mission.”

CareStarter was founded in 2013 to automate care coordination and accelerate resource connections for patients and families. Feedback was founded in 2009 to leverage ethnographic research to drive results. CareStarter merged with Feedback, in 2021, adding world-class behavioral science to its platform. The merger united human-centered design and advocacy, helping providers better understand the lived experience of patients and families.

“For change to work at scale, it has to be grounded in how people actually behave,” said Dean Browell, Chief Behavioral Officer. “As part of PCSIx, Feedback is a company that analyzes unprompted human behavior across digital environments, generating insights that help organizations shape solutions around real needs and strengthen workforce engagement, service delivery, and community impact.”

The military’s existing program that provides support to military families who have children with special needs, the Exceptional Family Member Program provides an early opportunity to apply these capabilities at scale. PCSI identified the program’s potential to improve how military families access disability-related services as a key factor in the acquisition. While EFMP represents an initial focus, PCSIx is designed to extend beyond a single initiative, combining technology, behavioral science and nearly three decades of federal contract performance to modernize public programs serving people with disabilities and their families.

About PCSI

Professional Contract Services, Inc. (PCSI) is a mission-driven, nationwide nonprofit providing meaningful employment for people with disabilities and Veterans. PCSI prepares, leads and sustains a skilled workforce that provides top-tier services at job sites across the country. Since 1996, PCSI has delivered exceptional results for its customers while creating rewarding career opportunities for over 2,000 people with disabilities and Veterans in meaningful, customer-facing jobs with competitive wages and benefits. As champions of fairness and experts on law and policy, PCSI works to strengthen the community of people with disabilities and assist other organizations in hiring for full inclusion. To learn more, visit: www.pcsi.org.

About PCSIx

PCSIx (pronounced “Pick Six”) is the innovation unit of Professional Contract Services, Inc. (PCSI). Designed to integrate technology, behavioral insight, and innovation, PCSIx supports PCSI’s mission by strengthening the systems that advance family support, employment and opportunity for people with disabilities.